FAQ

Frequently Asked Questions

Is the Jexia platform going offline?

Yes, we will be taking down the platform and all it’s contents by April 30th 2021. All user agreements also end on that date.
Why is the Jexia platform going offline?

Over the past few years we’ve poured our hearts into this platform. And although we consider it to be a technological success, we unfortunately haven’t been able match this commercially. As a result we have decided to call it quits.
Until when can I access my account/projects?

Your account and projects will be accessible until the 30th of April 2021.
How can I export my datasets?

Please contact us at support@jexia.com.
Will all of my data be deleted permanently?

Yes. All of your data on the platform -including your account and payment details, projects, and all backups- will be permanently deleted after the contractual retention term has ended.
My question isn’t here, how can get in touch?

Feel free to contact us by email at support@jexia.com. We’ll get back to you asap.