FAQ

You will find here the most common answers to general questions related to our product. In case you have a more specific question, please send us a message and we will provide you with the answer as soon as possible.

About Jexia Platform

Is Jexia like IDE?

No, we are not.

What technology that Jexia is using?

Our backend is done in Golang. Our WebApp in Angular 5 and our JS SDK in TypeScript.

What is a Jexia project?

A project is an isolated environment with a set of services such as datasets, filesets, a database and authentication and authorization mechanisms that can be used to develop multi-platform applications.

If you haven't created an account, get started here.

How many projects can I have in my account?

You can only have a maximum of 3 Hobby projects in your account, and unlimited amount of Professional projects.

Is there any restriction on the kind of apps I can create?

No, you can create and implement whatever kind of apps you want.

What is the database manager behind Jexia's scenes?

Currently, we are using a combination of SQL and NoSQL databases, which we have enriched with our own technology layer. 

  

Privacy and security

How can I get ownership over my data, when I decide to leave the platform?

We assure you that you always will have ownership over your own data. This means that it will always be possible to export your data. We suggest that in order to get access to your data you make GET requests to your datasets before you delete your account.

What happens to my data when I delete my account?

When you delete your account, all your data will be deleted with it. No backups are created so it will not be possible to recover your data.

How is my data secured?

Your data is stored in an isolated environment where only the project owner will have access to the data by SSL encrypted connection. There is no shared database or filesystem or other components. There are a limited amount of people who have access to the production environment on Jexia, only our CTO and our Head of Infra.

Security is by nature a part of our company culture, we focus on providing a secure environment that goes above and beyond industry security standards and guidelines.

How is data privacy or security being handled in Jexia?

We keep all your data private and secure in accordance with the EU's General Data Protection Regulation.

  

Pricing and Account

What happens if I cross the limits?

You won't be able to cross the limits as we will automatically restrict you. You will receive a notification email from us when you're nearing the limits of your tier.

Can I pay only for certain resources?

At the moment you cannot pay for certain resources.

Will my paid subscription renew automatically each month?

Yes. When you upgrade your project from the Hobby (free) to the Professional, that project will be automatically billed for €8 per month.

What payment options can I use?

For the moment, we only provide the payment method by credit card.

What happens if my credit card payment is late or being withdrawn?

Your project will be frozen. If after a month the bill is still not being paid, your project will be changed automatically to the Hobby (free) tier. In that case, you will lose access to the paid services and features.

How do I cancel a paid project?

If you want to cancel your paid tier, you have to delete your project and automatically your paid subscription will be canceled. If you want to keep your project but just get back to the Hobby tier, you can send us a message through the Support Ticketing System in the WebApp. You only need to send us your project ID and say that you wish to cancel it. After that, we will update our Billing System and your paid tier will revert to the free tier. 

 

Technical questions

In case you have technical questions please, log in to your Jexia account and feel free to ping our Support and Success Team, or write to us here.